Vetstreet is the nation’s leading provider of marketing and communications solutions for the veterinary industry.
Our focus is providing a wide range of communication tools that connect pet owners with their veterinary practices. Through the web-based Vet Portal, veterinary hospitals have access to a suite of management tools that help manage their practice marketing and communication programs.
Automatic emails, text messages, postcard reminders are just some of the communications sent by Vetstreet that enhance the veterinary-client-patient relationship, resulting in improved health for pets and compliance for the veterinary practice.
With a Vetstreet Vet Portal subscription, practices are offered a free practice website, an online store, individual pet owner Pet Portals and can opt in to a multitude of marketing programs geared towards increasing patient visits and increased revenue for the practice. Vetstreet Pet Portals are personal, private, and customizable pet owner websites that help pet owners manage the health of their pets. Pet owners can upload pet photos, request appointments, access health records, read peer-reviewed pet health information and shop at practice-specific online store.
Vetstreets state-of-the-art technology portals are built to meet the needs of veterinarians, pet owners, and are endorsed by the American Animal Hospital Association (AAHA).
Vetstreet improves the health of pets and the health of veterinary practices every day.
Subscribe to Vetstreet and you get:
Vetstreet reinforces your recommendations through a variety of communication channels, including email, text and client Pet Portals. In addition, online home delivery makes it easy for your clients to stay on top of their pets' health care schedules.
A study conducted by Vetstreet shows that when clients start using the Vetstreet services, they greatly increase their use of the diets, drugs and services you've recommended. And the more accurately your clients follow your pet care instructions, the more your patients benefit
Pet owners who receive Vetstreet's automatic email reminders in addition to the reminders the practice already sends are much more likely to have the reminded services fulfilled.
Compliance rates jumped to 56.4% when clients were sent Vetstreet email reminders in addition to traditional reminder postcards, according to a study conducted by Vetstreet. This represents a significant increase when compared to the 40.3% compliance rate shown by clients who were sent traditional reminder postcards only.
Vetstreet provides your practice and your clients with a ready-made library of trustworthy pet health articles. So you can feel confident steering your clients to their Pet Portals for more information about their pet's health.
In the Pet Portal, each pet's page displays articles keyed to the individual animal's species and age. Seasonally appropriate articles (dental, senior care, parasite control, etc.) are added throughout the year.
Vetstreet articles never recommend specific protocols; they provide factual, common-sense pet health information and always point your clients back to your practice as the best source for their pet's health care.
Plus, use Vetstreet's targeted email marketing tool to communicate with your clients. Send your newsletter to all your clients OR reach a specific group (e.g. clients with senior dogs) with a message custom-tailored to their needs. Just compose your message, choose your audience, and click the send button! Vetstreet takes care of all the rest. Four campaigns per year are included in your service.
Clients use their Pet Portals to request prescriptions and refills from your practice. Your staff uses the Vet Portal to approve or deny prescription refills and monitor sales activity. You set the prices and remain the product provider in your clients' eyes, while Vetstreet manages the inventory and coordinates shipments directly to your clients.
Using information that already exists in your practice management software, Vetstreet automatically sends email reminders and pet birthday emails to your active clients.
Each email uses your practice's email address as the return address, so from your clients' point of view the email comes directly from your practice, but from your point of view it was effortless. Vetstreet's emails go out automatically, so you don't even need to run reports!
Email reminders are sent 3-4 weeks before the pet's services are due. If the services remain unfulfilled two months after the due dates, up to two additional reminders are sent, for no extra charge.
Pet birthday emails are sent on the individual pet's birthday. Enhance your clients' experience with a FREE upgrade to animated e-cards!
With Vetstreet's email marketing tool, it's never been easier for you to email your own messages to some or all of your clients. Write your message, choose your audience, and click the send button! Vetstreet takes care of all the rest. Four campaigns per year are included in your service.
Your clients Pet Portals are generated automatically, using information that already exists in your practice management software. When information in a client's record changes, their Pet Portal is updated automatically.
Issuing a Pet Portal to a client is easy! Just add the client's email address to their record in your practice software. Vetstreet automatically sends your client a welcome email that includes the client's user name, password, and a link to your practice's website.
Your clients go to your practice's website to log in to their Pet Portals. Before your practice's service launches, Vetstreet supplies you with a login button and simple instructions for placing it on your website.
Vetstreet's pet health education database includes articles developed by Vetlearn, publisher of Compendium, and Veterinary Technician. All articles have been reviewed and approved by veterinary professionals.
You use a simple control panel to select products and set prices. Your clients use their Pet Portals to request prescription and diet refills, and order retail items. Your practice uses the Vet Portal to approve or deny all requests, and monitor sales activity. Vetstreet takes care of the inventory and ships directly to your client.
Vetstreet's services are powerful--but they're surprisingly easy to manage. The one-time setup of your practice's online store takes less than an hour. Once this is done, there are just two simple daily tasks for a team member to perform:
Most practices report that it takes less than 15 minutes a day to use the Vet Portal to view and manage client requests.
You need:
In the US or Canada contact the Vetstreet sales consultant team at info@vetstreet.com or call toll-free 1-888-799-8387, x0
In most cases, it takes no more than one hour to set up the Vetstreet connection on your practice management software. Setup is conducted over the telephone and the Internet. We'll need about 15 minutes of your time and another 45 minutes on a single workstation.
Setup occurs on one workstation only, so you can continue to use the practice's other workstations during the entire process.
Vetstreet is built to integrate seamlessly into a practice's routine. Training is a series of online presentations 3 to 5 minutes in length. You can use the training tools on your practice's schedule and view them as often as you like. And you can always call or email Vetstreet's support team with questions.
Vetstreet is built to integrate seamlessly into a practice's routine. Training is a series of online presentations 3 to 5 minutes in length. You can use the training tools on your practice's schedule and view them as often as you like. And you can always call or email Vetstreet's support team with questions.
Just add your clients' email addresses to their records in your practice management software. We automatically generate their Pet Portals and send your clients an email with login information.
Every email we send on your behalf uses your practice's email address as the return address, so from your clients' point of view, the message comes from you, but from your point of view it was automatic.
The Vetstreet system keeps your practice's information secure with the same Secure Socket Layer (SSL) technology methods used by online banks and companies like Amazon and eBay.
Yes! Once you get started with Vetstreet's online service, you're all set to add on our automatic reminder postcards. Sent to ALL eligible clients (not just those with email addresses on file), these great-looking cards are printed in vibrant color, branded to your practice, and personalized to the individual pet's species and, in many cases, breed.
Best of all, Vetstreet's reminder cards are sent automatically, so there's never any need to generate reports or upload data files.
Yes! Get started with Vetstreet's online service, and you can add on pet ID cards at any time. Build client loyalty with handy, wallet-sized ID cards embedded in handsome letters. Sent to ALL eligible clients (not just those with email addresses on file), ID cards display pet's current exam and vaccination status, and include your practice name and contact info.
Absolutely. All practices using Vetstreet's online service are eligible for a FREE website! Just let us know you need one and we'll get you started right away.
Yes! Vetstreet's targeted email marketing tool makes it easy to email your own message to all your clients OR just a specific group (e.g., clients with senior dogs). Your service includes four targeted campaigns per year. Additional campaigns are available for $0.12/email address.
