Vetstreet is the nation’s leading provider of marketing and communication solutions for the veterinary industry.
We focus on providing a wide range of communication tools that connect pet owners with their veterinary practices. Through the web-based Vet Portal, veterinary hospitals have access to a suite of tools that help them to manage their practice marketing and communication programs.
Automatic emails, text messages, and postcard reminders are just some of the communications sent by Vetstreet to enhance the veterinarian–client–patient relationship, resulting in improved health for pets and increased client compliance for the veterinary practice.
With a Vetstreet Vet Portal subscription, you get a free practice website, an online store, and individual pet owner Pet Portals. You can also opt in to a multitude of marketing programs geared toward increasing patient visits and boosting revenue for your practice. For your clients, Vetstreet Pet Portals are personal, private, and customizable websites that help pet owners manage the health of their pets. Uploading pet photos, requesting appointments, accessing health records, reading peer-reviewed pet health information, shopping at a practice-specific online store—your clients can do it all with a Vetstreet Pet Portal.
Vetstreet's state-of-the-art technology portals are built to meet the needs of veterinarians and their clients.
Vetstreet improves the health of pets and the health of veterinary practices every day.
Subscribe to Vetstreet and receive:
- Automatic email service, including automatic email reminders and pet birthday greetings.
- Private pet health websites (Pet Portals) for all of your clients.
- A Vet Portal to manage your practice's Vetstreet services.
- A complete pet health education database, with articles developed by Vetlearn, publisher of Compendium and Veterinary Technician.
- Home delivery, so that you can provide your clients with Internet convenience while still remaining the source for their pet food, prescription, and retail purchases.
Pet owners who receive Vetstreet's automatic email reminders in addition to the reminders already sent by the practice are much more likely to have the reminded services fulfilled.
According to a study conducted by Vetstreet, compliance rates jumped to 56.4% when clients were sent Vetstreet email reminders in addition to traditional reminder postcards. This is a significant increase over the 40.3% compliance rate shown by clients who were sent traditional reminder postcards only.
Vetstreet provides your practice and your clients with a ready-made library of trustworthy pet health articles. You can feel confident about steering your clients to their Pet Portals for excellent information about their pets' health.
In the Pet Portal, each pet's page displays articles geared to the individual animal's species and age. Seasonally appropriate articles (dental health, senior care, parasite control, etc.) are added throughout the year.
Vetstreet articles never recommend specific protocols; rather, they provide factual, common-sense pet health information and always point your clients back to your practice as the best source for their pets' health care.
Plus, use Vetstreet's targeted email marketing tool to communicate with your clients. Send our eNewsletter to all your clients OR reach a specific group (e.g., clients with senior dogs) with a message custom-tailored to their needs. Just compose your message, choose your audience, and click the send button! Vetstreet takes care of the rest. Four campaigns per year are included in your service.
Clients use their Pet Portals to request prescriptions and refills from your practice. Your staff uses the Vet Portal to approve or deny prescription refills and monitor sales activity. While Vetstreet manages the inventory and coordinates shipments directly to your clients, it is you who sets the prices and, in your clients' eyes, remains the product provider.
Vetstreet reinforces your recommendations through a variety of communication channels, including email, text, and client Pet Portals. In addition, online home delivery makes it easy for your clients to stay on top of their pets' healthcare schedules.
A study conducted by Vetstreet shows that when clients start using the Vetstreet services, they greatly increase their use of the diets, drugs, and services you've recommended. And the more accurately your clients follow your pet care instructions, the more your patients benefit.
With Vetstreet's email marketing tool, it's never been easier for you to email your own messages to some or all of your clients. Write your message, choose your audience, and click the send button! Vetstreet takes care of the rest. Four campaigns per year are included in your service.
Your clients' Pet Portals are generated automatically, using information that already exists in your practice management software. When information in a client's record changes, that client's Pet Portal is updated automatically.
Issuing a Pet Portal to a client is easy! Just add the client's email address to his or her record in your practice management software. Vetstreet automatically sends your client a welcome email that includes the client's user name, password, and a link to your practice's website.
Your clients go to your practice's website to log in to their Pet Portals. Before your practice's service launches, Vetstreet supplies you with a login button and simple instructions for placing it on your website.
Vetstreet's pet health education database includes articles developed by Vetlearn, publisher of Compendium and Veterinary Technician. All articles have been reviewed and approved by veterinary professionals.
You use a simple control panel to select products and set prices for your online store. Your clients use their Pet Portals to request prescription and diet refills, and to order retail items. Your practice uses the Vet Portal to approve or deny all requests, as well as to monitor sales activity. Vetstreet takes care of the inventory and ships the items directly to your client.
Vetstreet's services are powerful—but they're surprisingly easy to manage. The one-time setup of your practice's online store takes less than an hour. Once this is done, there are just three simple daily tasks for a team member to perform:
- Enter automatic email service, including automatic email reminders and pet birthday greetings.
- Add client email addresses to their records in your practice management system.
- Log in to the Vet Portal once or twice a day to respond to client requests and approve refills. (Most practices report that this takes less than 15 minutes a day.)
Most practices report that it takes less than 15 minutes a day to use the Vet Portal to view and manage client requests.
Using information that already exists in your practice management software, Vetstreet automatically sends email reminders and pet birthday emails to your active clients.
Each email uses your practice's email address as the return address, so from your clients' point of view the email generated by Vetstreet came directly from your practice. And because Vetstreet's emails go out automatically, you don't even need to run reports!
Email reminders are sent 3 to 4 weeks before the pet's services are due. If the services remain unfulfilled 2 months after the due date, up to two additional reminders are sent at no extra charge.
Pet birthday emails are sent on the individual pet's birthday. Enhance your clients' experience with a FREE upgrade to animated e-cards!
In the United States or Canada, contact the Vetstreet sales consultant team at firstname.lastname@example.org or call toll-free: 1-800-426-9119.
In most cases, it takes no more than one hour to set up the Vetstreet connection on your practice management software. Setup is conducted over the telephone and Internet. We'll need about 15 minutes of your time and another 45 minutes on a single workstation.
Setup occurs on one workstation only, so you can continue to use the practice's other workstations during the entire process.
Vetstreet is built to integrate seamlessly into a practice's routine. Training involves a series of online presentations 3 to 5 minutes in length. You can use the training tools on your practice's schedule and view them as often as you like. And you can always call or email Vetstreet's support team with questions.
Vetstreet is built to integrate seamlessly into a practice's routine. Training consists of a series of online presentations 3-5 minutes in length. You can use the training tools on your practice's schedule and view them as often as you like. And you can always call or email Vetstreet's support team with questions.
- High-speed Internet connection on at least one workstation.
- A website. (Practices using Vetstreet's services get a FREE website, if desired.)
- Compatible practice management software: AVImark®, Animal Hospital Management System (AHMS), Alis-Vet, Better Choice/AVS®, ClienTrax, Complete Clinic Software, Cornerstone®, DVM Manager, DVMAX®, Eklin VIA®, Impromed® Infinity, IntraVet®, Sunpoint Software, V-Tech Platinum, Vetech Advantage™, Vetspace.
Just add your clients' email addresses to their records in your practice management software. We automatically generate their Pet Portals and send your clients an email with login information.
Every email we send on your behalf uses your practice's email address as the return address, so from your clients' point of view, the message they receive (which was aurtomatically generated by Vetstreet) comes directly from your practice.
The Vetstreet system keeps your practice's information secure with the same Secure Socket Layer (SSL) technology methods used by online banks and companies such as Amazon and eBay.
Yes! Get started with Vetstreet's online service and you can add on pet ID cards at any time. Build client loyalty with handy, wallet-sized ID cards embedded in handsome letters. Sent to ALL eligible clients (not just those with email addresses on file), a Pet ID card displays the pet's current exam and vaccination status and includes your practice name and contact information.
Absolutely. Every practice using Vetstreet's online service is eligible for a FREE website! Just let us know you need one and we'll get you started right away.
Yes! Vetstreet's targeted email marketing tool makes it easy to email your own message to all your clients OR just to a specific group (e.g., clients with senior dogs).
Yes! Once you get started with Vetstreet's online service, you're all set to add on our automatic reminder postcards. Sent to ALL eligible clients (not just those with email addresses on file), these great-looking cards are printed in vibrant color, branded to your practice, and personalized to the individual pet's species and, in many cases, breed.
Best of all, Vetstreet's reminder cards are sent automatically, so there's never any need to generate reports or upload data files.