Covetrus - Solutions for Veterinary Practices

Elevate efficiency, help lighten workloads

Make client communication easier by simplifying your team’s workload with the only client communication tool fully integrated with Covetrus® Pulse®, Avimark® and Impromed®. Automate service and appointment reminders with this all-in-one solution, eliminating the need to send reminders manually.

Stay ahead, stay connected

Prevent no-shows, boost treatment compliance, and drive revenue growth. Help ensure clients show up for their pets’ appointments and comply with treatment plans, mitigating the risk of lost revenue for your practice.

Attract new pet owners, send client satisfaction surveys and display testimonials on your website with easy-to-use reputation management tools.

Every interaction counts

Strengthen the bond with clients by offering the convenience of real-time online scheduling.

Rapport’s MyPetsWellness mobile app for clients gives them easy access to essential information to stay on top of their pet’s health, including vaccination history, appointment details, and two-way texting with your practice.

Key features

 
Notify clients when they're due for an exam with automated texts, emails, and postcards.
 

Automated service and appointment reminders

 
Clients can book appointments online based on time slots and visit types set up by you.
 

Real-time online scheduling

 
Send and receive text messages— including images—directly from Pulse, Avimark, or Impromed.
 

Integrated two-way messaging

 
Access Rapport from your phone or tablet to view the appointment calendar, schedule visits, or send messages to clients.
 

Mobile apps for your practice and clients

 
Continue to build the client relationship after the visit is over. Send automated client satisfaction surveys, get immediate feedback, and post client testimonials.
 

Reputation management

 
Your clients can update their contact details, view medical records, initiate pharmacy refills, and book their next appointment within the online portal.
 

Rapport pet portal

 
Schedule or convert any appointment into a virtual visit with our powerful video conferencing capability.*
 

Telemedicine*

 
Evaluate and optimize your client communication activity using compliance reports and campaign analytics.
 

Reporting and analytics

 
Notify clients when they're due for an exam with automated texts, emails, and postcards.
 
Clients can book appointments online based on time slots and visit types set up by you.
 
Send and receive text messages— including images—directly from Pulse, Avimark, or Impromed.
 
Access Rapport from your phone or tablet to view the appointment calendar, schedule visits, or send messages to clients.
 
Continue to build the client relationship after the visit is over. Send automated client satisfaction surveys, get immediate feedback, and post client testimonials.
 
Your clients can update their contact details, view medical records, initiate pharmacy refills, and book their next appointment within the online portal.
 
Schedule or convert any appointment into a virtual visit with our powerful video conferencing capability.*
 
Evaluate and optimize your client communication activity using compliance reports and campaign analytics.

*Veterinarians are encouraged to consult state and federal laws regarding telemedicine.

Seamlessly integrated with leading Covetrus solutions

  • Pulse

    Pulse is a complete, cloud-based veterinary operating system (vOs™) focused on animal wellness, staff efficiency, and practice revenue.

  • Avimark

    With easy-to-use functionality, unlimited seat licenses, and a simple path for going paperless, Avimark offers the tools you need to effectively manage and grow your business.

  • Impromed and Impromed Equine®

    Impromed has enhanced reporting and real-time analytics, mobile applications, inventory optimization, multiple ways to go paperless, and much more, in one configurable system.

Additional resources

 

Integrated payment processing creates time savings

Learn how Birch Island Hospital saves 30 hours per month.

 

Spending too much time on the phone? Three ways a client communications tool can help

Disconnect from time-consuming phone calls and enjoy increased efficiency, productivity, and client satisfaction at your practice.

 

Amplify your veterinary practice’s client relationships with technology

Change the game. Extend the expertise and care you give clients in-house beyond the four walls of your practice. Here’s what to expect in a client communications tool.

Request demo

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  • This demo request is for veterinary practices only. If you are a client, please contact your veterinary practice or find a nearby veterinarian using our "Find my vet" search resource.

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Interested in learning more about how Rapport could help you communicate with your clients more efficiently and effectively?

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