Learn about Vetstreet’s Reputation Engagement Program featuring Thank You Emails and Social Management.
The first thing a prospective client will check when seeking out a veterinary practice is its online reputation. Reviews on social media sites like Facebook, Yelp and Google+ are overtaking word-of-mouth as the best source for practice recommendations. Do you know how your practice presents itself online?
Learn how Vetstreet’s Reputation Engagement Program featuring Thank You Emails can help you overcome any and all online reputation obstacles.
Our Thank You Emails offer:
- Smart Surveys
- Social Sharing
- Customization & Personalization
- Targeting List of Service Codes & Descriptions
Click here for an overview video
Social Management, Business Listing Optimization and Reply to Reviews
Our Social Management service is a multi-faceted online marketing and management tool that allows your practice to work through a single dashboard to update your business listings and respond to reviews on multiple sites like Google, Yelp, Facebook, etc.
85% of consumers find local business information online. Source: Nielsen Report
"Vetstreet’s Online Reputation Management Service gives us peace of mind knowing that a team of Reputation Experts are responding to all of our online reviews in a professional and timely manner. We understand the positive impact review sites can have on our practice and how important it is to communicate with our clients online. We just don’t have the time or expertise to do it ourselves. We appreciate the fact that someone’s taking care of this for us, alerting us to new reviews and showing potential clients that are reading online reviews, that extra level of customer care we provide at our practice. 100% recommend this fantastic service!"
Tricia Eagle, Practice Manager
Ashby Animal Clinic, Harrisonburg, VA
Business Listing Optimization
Vetstreet experts make sure that your practice’s listings on top social sites are optimized. This service helps customers find your practice online and ensures that your practice’s list of services, hours of operation and phone number are correct.
73% of consumers lose trust in brands due to inaccurate local business listings. Source: Placeable
"I am extremely satisfied with my decision to use Vetstreet’s Business Listing Optimization Service! Initially, I thought I could quickly update our hospital’s business listings on my own, but after spending hours each day for four days straight, I finally gave up. I ran into so many roadblocks with Google and other sites, and it was taking too much time away from other parts of my job. Vetstreet’s Social Management team took care of all the work for me and made the important updates necessary to help us attract more new clients online. My recommendation to other practices is don’t update your own listings because it’s more difficult than you think, and it takes too much time. It was well worth the cost to have the experts do the work!"
Angela Cerone, Practice Manager
New Rochelle Animal Hospital
Reply to Review Service
Our team of Reputation Experts will partner with your practice to monitor and manage your practice’s online reputation. Our experts will also work to determine the best responses to reviews, craft custom replies to every review on your behalf and alert your practice with each new review.
68% of consumers say that a business’s response to reviews helps them to decide if they are going to use that business. Source: Tripadvisor
Click here for an overview video
"Vetstreet’s Reply to Review Service is great! Online reviews are extremely important to our hospital. I used to reply to the reviews on my own, but it was very time consuming, especially when it came to responding to negative reviews. Now, instead of spending time out of my busy day trying to come up with appropriate responses, Vetstreet’s Review Experts take care of it for me. They write the perfect custom responses to all our clients’ reviews and send me email notifications letting me know it’s been taken care of it. It gives me comfort knowing we have a team of professionals monitoring and managing our hospital’s online reputation. Without hesitation, I highly recommend this service.”
Traci Cerino, Office Manager
Magnolia Veterinary Clinic, Delray Beach, FL